Shipping policy

ETED Shipping and Digital Delivery Policy

Last updated: August 25, 2026

Digital Products Only

ETED currently sells downloadable digital products. No physical products will be shipped or mailed unless a product listing specifically states otherwise.

Customers will not receive a package, printed book, physical planner, or other physical item when purchasing a product identified as a digital download.

Digital Delivery

After your payment is successfully processed, your digital product will generally be delivered through one or more of the following methods:

A download link displayed on the order-confirmation page
A download link sent to the email address provided during checkout
Access through your ETED customer account
Instructions for accessing or customizing the product through an approved third-party platform

Most products are delivered immediately, but delivery may take several minutes depending on payment processing, internet connection, email service, or technical conditions.

Customer Email Responsibility

Customers are responsible for providing a complete and accurate email address during checkout.

ETED is not responsible for delivery delays caused by:

An incorrect or misspelled email address
A full email inbox
Spam or junk-mail filtering
Email-provider delays
Customer device or internet problems
Failure to check the order-confirmation page
Payment authorization or verification delays

Please check your spam, junk, promotions, and other email folders if you do not see your delivery email.

Payment Processing

Digital access may be delayed or withheld until payment is successfully completed and verified.

Orders with pending, declined, disputed, reversed, unauthorized, or potentially fraudulent payments may not be delivered.

Missing Download or Access Problems

If you completed your purchase but did not receive access, contact:

helloeted@gmail.com

Include:

Your full name
Order number
Email address used during checkout
Name of the product purchased
A screenshot or description of the issue

ETED will verify the purchase and make reasonable efforts to resend the download, replace a corrupted file, or restore access.

Please allow up to two business days for a response, although we may respond sooner.

Download Limitations

Download links may be subject to reasonable expiration dates or download limits for security purposes.

Customers should download their products promptly and save a personal backup copy. If a valid download link expires, contact ETED with your order information so we can review your request.

Digital products may not be shared, transferred, resold, distributed, uploaded to shared drives, or made available to unauthorized individuals.

International Orders

ETED’s digital products may be purchased from eligible locations where Shopify and our payment providers permit transactions.

Customers are responsible for confirming that they can lawfully access and use the product in their location. Customers are also responsible for any applicable taxes, conversion fees, or payment-provider charges.

Billing and Shipping Addresses

Shopify or a payment provider may request a billing address to verify payment. Providing a billing or shipping address does not mean that a physical product will be shipped.

No Refunds for Delivery Issues That Can Be Corrected

A temporary download, email, or access issue does not automatically qualify an order for a refund. ETED will first attempt to resend the file or correct the access problem.

All purchases remain subject to ETED’s posted Refund Policy. Nothing in this policy limits rights that cannot legally be waived.

Future Physical Products

If ETED begins selling physical products, the applicable product listing will state that the item requires shipping and will provide the relevant processing time, delivery estimate, shipping charge, and other applicable conditions.